Contact Us
If you would like to find out more about how MW Legal can help you with Employment or Company Commercial questions or challenges, or if you'd like Wills or Powers of Attorney for yourself, your loved ones or your employees, please get in touch.
EMAIL: mark.whatley@mwlegal.law PHONE: 02393 553379
Complaints
WE ARE COMMITTED TO PUTTING OUR CLIENTS FIRST
MW Legal will always strive to put our Clients' needs first, working with you to identify and meet your legal objectives, applying the highest professional standards supported by a compassionate, supportive approach to each and every one of our Clients.
However, we acknowledge that, despite our best intentions, we may not always get it right. If at any point you become unhappy or concerned about our service, we need you to tell us about it immediately so that we can do our best to understand and resolve the situation.
Making a complaint to us
If you feel unhappy about any aspect of our service, please raise your dissatisfaction with the person who is dealing with your case. If you think this is inappropriate, please contact the solicitor with overall responsibility for your case. You will find details in the Client Care letter and Terms of Business received at the start of your case.
If you remain dissatisfied and wish to make a formal complaint please contact our Director, Mark Whatley.
Please be assured that making a complaint will not affect how we handle your case.
What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint direct with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving our final response to your complaint; and
- No more than one year from the date of the act or omission being complained about; or
- No more than one year from the date when you should reasonably have known there was cause for complaint.
For more information about the Legal Ombudsman contact:
Call: 0300 555 0333 between 9am to 5pm
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman, PO Box 6167, Slough, SL1 0EH
What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority